FAQ's

If there is a discrepancy between the order placed in terms of sizing, color or defects we offer replacements or refunds.  We however cannot offer replacements or refunds if the order placed is incorrect from the buyer’s end. Hence, we urge buyers to thoroughly check the size chart before placing your order, we also send an email after the order is placed to make sure that all details provided by buyers are correct. We do not offer any refunds on preorders; you may choose not to buy the final product or change the order size/color.

At Thaely, a pre-order is an order that is sold before the product line is manufactured to ensure not over producing an item. This also ensures your preferred product is reserved for you before it's sold out. Please note, we do not offer refunds and cancellations on pre-orders.

Our processing time is 5 business days and the order will reach you in 15-20 days.

Please refer to our materials page (hyperlink this place to the materials page).

If you are a distributor, retailer or a reseller, please drop us an email with a detailed inquiry at sales@thaely.com

Yes, they are extremely breathable because of the vents we provided all around the shoe. We also use a woven RPET fabric on the toe box and tongue regions which makes the shoe very airy. We also use an extra thick insole that makes our shoes truly gentle on your feet.